Chill Out Impatient Diners
Monday, November 16th, 2009
We received an open letter from a neighbor concerning Purple Yam, and are posting both the letter and Purple Yam’s response.
From Rose:
An open letter to the lovely owners of Purple Yam….as a proud resident of Ditmas Park, my son, daughter-in-law and I finally got the privilege to eat in your eagerly anticipated Purple Yam Restaurant on Cortelyou Road last night. The food was exciting, and oh so wonderfully inventive and delicious! The staff was attentive, helpful and apologetic for a slight delay in the arrival of our food (which we were not even aware of). Amy, I apologize on behalf of some rude people, (hopefully not residents), who were impatient and nasty because they could not secure a reservation in your delightful restaurant. Last night was our third try to get in since you officially opened on Tuesday, and we were ecstatic that the neighborhood had responded in force to support and welcome you. The wait was so very worth it, and we can’t wait to dine with you again and often! We wish you and your hard working staff the best of luck, and once again my apologies for the few crummy/rude folks who are NOT representative of our Ditmas Park neighbors.
Rose Merelis.
Response from Purple Yam:
Dearest Rose:
Thank you so much for this open letter. I have to admit that I just broke down and cried when I read this. Rose had beat me to the punch because I was about to write an open letter of apology to the neighborhood for a week that must have been so frustrating and disappointing to many diners who had such great expectations of us. But like Rose, there were many who were patient, understanding and appreciated all our efforts to present exciting and delicious food to our new neighborhood. One has to be in the service industry to understand the kind of effort and hard work it takes to produce even one dish. One example is the tocino slider which everyone loves. Everything that goes into that sandwich is homemade from the bun, the mayo, pickled persimmons and the sugar-cured pork. It takes Romy about 2 days to make that bun and only a few minutes for someone to down it.
Rose, your letter is a great moral booster for us because at one point I was beginning to think whether we had made a mistake in opening the restaurant at all. At this point, we are seriously considering closing on Mondays because we need a day to recoup our energy. We have had an average of 3 hours sleep for the last few weeks preparing for the restaurant opening.
Again, we would like to thank the neighborhood for their support and overall excitement in our new restaurant. We are working towards streamlining the menu so that the kitchen can deliver the food on time. I guess, an exciting and many layered menu is a double edged sword – production becomes complicated because each dish requires much effort to produce it. To those diners who had to wait a long time for their food, we sincerely apologize to them and hope they come back.
Amy Besa
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Matt
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jaguar_gorgonne
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Melissa
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Christina
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James
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bklynartiste
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Sasha
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Roger
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Cherish
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Sasha
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Anna
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glenise
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http://www.cendrillon.com Amy
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ledickster
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http://www.szadravec.com stefanie
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Julie
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A-Train

